Consumer protection complaint

About the Service

It is a service through which complaints are submitted by consumers to shops in the Emirate of Ajman with the aim of regulating the relationship between consumers and merchants, protecting the rights of consumers, deciding on them, and taking the necessary measures.

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Service Process
  • 1
    The application shall be submitted through the Department's website and smart app.
  • 2
    Reviewing the application and verifying the extent to which the consumer has rights at the Facility.
  • 3
    Communicating with the consumer and resolving the complaint.
Service Fees

Free

Terms and Conditions
  • The purchase invoice or contract must be submitted in addition to any supporting documents for the complaint.
  • The commercial license must be issued from the Emirate of Ajman and not from other emirates.
  • The service is not specialized for solving complaints related to tourism and real estate activities, central banks, insurance companies, contracting, and recruitment offices for domestic workers. 
Delivery Duration

Four working days

Channels
  • E-service
  • Mobile Application
Service Code

DED05.002

Service Structure
Secondary
Service Type

Procedural

Service Package

None

Forms used in this Service

None

Service correlation with other Services

None

Limitation of Service

None

Beneficiary

Individuals

User Guide

Please check the user guide (PDF) for using the system in order to apply for the services.

Step by Step Tutorial
Required Documents
  • Purchase Invoice/Agreement Contract.
  • Warranty Certificate (if required).
  • Payment receipt (if required).
  • Pictures of the product (if required).
  • Name of the Facility against which the complaint is made.
  • The complainant’s name and contact details.
Start Service

Having Trouble? +971 800 70